Last Updated: [27/3/2026]

At DigiAgrow (www.portal.digiagrow.com), we strive to ensure customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for payments made through our platform.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Payment was made multiple times for the same service/order due to a technical error.

• Payment was successfully made, but the service/product was not delivered.

• The service/product delivered was significantly different from what was described.

Refund requests must be submitted within 7 days of the transaction date.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after purchase.

• Partial use or consumption of the service/product.

• Failure to use the service within the stipulated time.

• Any reasons not attributable to DigiAgrow.

3. Refund Process

To request a refund:

• Contact us at connect@digiagrow.com with:

  • Transaction ID

  • Payment details

  • Reason for refund request

Our team will review your request and notify you of the approval or rejection within 5–7 business days.

4. Refund Timeline

• If approved, refunds will be processed within 7–10 business days.

• The amount will be credited to the original payment method used during the transaction.

• Processing time may vary depending on your bank or payment provider.

5. Failed or Cancelled Transactions

• If a payment fails but the amount is debited, the refund is usually processed automatically by the payment provider within 5–7 business days.

• DigiAgrow is not responsible for delays caused by banks or payment gateways.

6. Cancellation Policy

• Orders/services may be cancelled before they are processed or delivered.

• Once a service has been initiated or a product has been delivered, cancellation may not be possible.

• Any eligible refunds for cancellations will be processed as per this policy.

7. Dispute Resolution

• Any disputes related to refunds must be reported within 7 days of the transaction.

• DigiAgrow reserves the right to make the final decision on refund requests.

8. Contact Us

For refund-related queries, please contact:

Email: connect@digiagrow.com
Phone: +919490160088 /  +919490160033
 

9. Changes to This Policy

DigiAgrow reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.